The new survey asks:

I'd love to subscribe to this fantastic software, but...
It's too expensive
I couldn't work out how to use it
I'm waiting for v1.0 to be released
It doesn't connect to the broker I use

After 9 days of constant battle between the 4 options, we have a winner starting to emerge.

Out of the 1 person who answered the survey so far, a total of 1 person (100%) said that they couldn't work out how to use it.

Now, if I only had extensive online help files, I could understand that someone couldn't work it out. If I only had extensive online help files, plus help sections attached to the more tricky windows, I could understand that someone couldn't work it out.

But if I have extensive online help files, plus help sections attached to the more tricky windows, plus free and unlimited support, I can't understand it.

If you're having trouble, ask me a question. Live chat is available.

(And if that 1 person is the same 1 person who tried to use the Contact Us page while it was broken - sincere apologies).